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In this document, references to “we,” “us,” “our,” or “Principals HQ” mean Principals HQ Pty Ltd.
Our Privacy Policy outlines how we collect, manage, use, and protect your personal information. This policy applies to Principals HQ Pty Ltd and any agents or contractors engaged by us. It also governs your use of this website and your interactions with us as a customer.
Your privacy is very important to us. We will not sell, distribute, or lease your personal information to third parties unless we have your permission, are required by law, or the distribution is necessary for facilitating secure transactions.
Types of Information We Might Collect
The personal information we collect depends on your dealings with us and the products or services we provide. This may include:
Your name, home address, work address, phone number(s), and other contact details.
Email address.
Date of birth.
Gender.
Transaction details relating to your interactions with Principals HQ.
How you heard about us, our products, or services.
Any other information you choose to provide.
Additionally, when you visit our website, we may collect information such as the time, date, and specific pages accessed. This data is used for statistical purposes and to improve website performance and services.
Why We Collect This Information
We collect personal information for the following purposes:
To better understand your needs and improve our products and services.
For internal record-keeping.
To send promotional emails about new products, special offers, or other updates.
For direct marketing.
To contact you (via phone, email, or mail) for market research purposes.
How We Collect This Information
We may collect personal information when you:
Create an online account or subscribe to our newsletter.
Purchase from our website as a guest.
Interact with us via phone, email, social media, or in writing.
Participate in a survey or marketing campaign.
We may also use automated technologies, such as cookies, to collect website usage data.
Protection of Your Personal Information
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, alteration, or disclosure.
If you provide credit card information, it is encrypted using secure socket layer (SSL) technology and stored with AES-256 encryption. While no method of transmission or storage is entirely secure, we adhere to PCI-DSS standards and implement additional security measures.
Cookie Use
Some parts of our website use "cookies" to enhance user experience. Cookies are small text files stored on your device that help us track website usage and provide features like remembering items in your shopping cart.
You can disable cookies in your browser settings, but this may limit certain functionalities of the site. By continuing to browse our website, you consent to the use of cookies.
How and When We Use Your Personal Information
We use your personal information for:
Processing transactions and providing the requested products or services.
Enhancing customer service and personalizing your experience.
Marketing our products, including promotions, loyalty benefits, or discounts.
Where necessary, personal information may be shared with relevant parties (e.g., payment processors such as PayPal) to complete transactions.
We strive to keep your information accurate and up-to-date. If your details change, please update your account on our website or contact us to ensure uninterrupted service.
Accessing and Updating Your Information
If you request, we can provide a copy of the personal information we hold about you, in accordance with the Australian Privacy Act. Fees may apply, and we will notify you before processing your request.
To update your information or lodge a complaint about how your information is managed, please contact us. We will promptly investigate and respond.
Changes to This Policy
We may amend this Privacy Policy from time to time. Your continued use of our website after any changes are made constitutes acceptance of the updated policy.